TERMS & CONDITIONS

ONLINE BOOKINGS

  • Online a 100% pre-payment will be charged to your credit card when the booking is made.
  • A 50% deposit may be made for direct bookings through our staff and paid by telegraphic transfer.
  • Changes of arrival/departure date are subject to availability

RATES

Rates quoted on this website are inclusive of taxes and service charge. These special rates are only available when you make a deposit payment for your booking in advance via the Internet.

YOUR BOOKING

Reservations are confirmed by email once guaranteed by your payment. You will receive a confirmation e-mail that is valid for the deposit of your room and any other services detailed in the offer conditions. At the time of booking you MUST ensure that the email address given is correct and reachable. If you do not receive any email from our system within 24 hours, please contact us immediately.

Making payment through our reservations staff shall be regarded as your firm confirmation of arrival. Should you fail to fulfill your booking, for all circumstances, the cancellation and no-show policy will be applied. For deposit booking, as per hotel policy to guarantee your booking, your credit card details will be securely communicated to the hotel reservation department for entry into your reservation profile. Should you fail to arrive or cancel within the cancellation period the hotel reserves the right to use this information to charge your card the applicable penalty.

CHECK IN /CHECK OUT TIME

Unless specified otherwise, the check in time is 2:00 pm in the afternoon and the check out time is 12:00 am

ILLUSTRATIONS

Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefits that will be included in any arrangements made by you.

PAYMENT

You will require a valid credit card to pay for your reservation. Your card will either be charged the total amount or a deposit of the total amount of your stay including any other services as detailed in the offer conditions. If a deposit is charged, the remaining balance will be charged to your credit card upon check-in or check out from the hotel. The charge will appear on your card statement as a charge by the Hacienda Bali, in USD or in your local credit card currency converted from USD, at the conversion rate applicable on that day. The hotel will ask for a valid credit card again on check-in. This is to cover incidental expenses like meals, drinks, laundry, etc. You will remain responsible for payment of all such extra charges direct to the hotel.

AMENDMENTS

If there are any changes to your reservation including extension, reduction of stay or delayed arrival, please contact the hotel by e-mail or fax. Amendments of your booking may be subject to an administration fee of USD 50.

SHORTENING OF STAY

The shortening of stay including, but not limited to, early check-outs, reduction of number of rooms or people are considered as partial cancellation which will be subject to our cancellation policy as detailed below.

EXTENSION OF STAY

Please contact our reception.

CANCELLATION AND NO SHOW POLICY (50% deposit through ONLINE BOOKING)

For cancellation under deposit, a cancellation made more than 60 days prior to the beginning of the stay, one night from the total booking amount will be charge to the guest. The rest of the deposit will be refunded. For Cancellation under deposit, no refund of the 50% deposit will be made if the cancellation is made after 60 days prior to the beginning of the stay.

CANCELLATION AND NO SHOW POLICY (100% prepayment through ONLINE BOOKING)

For cancellations before 30 days in advance of booking, 50% of prepayment will be refunded. No refund of the total amount booking, if the cancellation is made 30 days prior to the arrival of the guest. No show guests will be subjected to 100% of total booking.

EARLY CHECK OUT

Full length of booking charges will apply during below period:
High & Peak Seasons

  • December 25 – January 10
  • Easter – Chinese New Year

TRAVEL INSURANCE

We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk.

WEB CONTENT

The website content is subject to change without notice before or during your stay. All prices quoted in the http://haciendabali.com website are correct at the time of publishing. Such prices and international rates of exchange are subject to change, which in turn may affect room rates quoted. Regardless of a deposit or full payment having been made, any increase in the rates must also be paid by the customer. If such increase is unacceptable, the customer retains the right to cancel his/her booking. However, attention is drawn to our cancellation policy. Cancellation Policy may be changed according to season and without notice.